IGLC.net EXPORT DATE: 28 March 2024 @CONFERENCE{Schöttle2020, author={Schöttle, Annett and Arroyo, Paz and Christensen, Randi }, editor={ }, title={Does Your Decision-Making Process Protect Customer Value?}, journal={Proc. 28th Annual Conference of the International Group for Lean Construction (IGLC)}, booktitle={Proc. 28th Annual Conference of the International Group for Lean Construction (IGLC)}, year={2020}, pages={49-58}, url={http://www.iglc.net/papers/details/1817}, doi={10.24928/2020/0093}, affiliation={Senior Consultant, Refine Projects AG, Schelmenwasenstraße 34, 70567 Stuttgart, Germany, +4915156561529, annett.schoettle@refine.team and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0001-6001-7320 ; Quality Leader, DPR, San Francisco, CA, PazA@dpr.com, and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0002-8098-8172 ; Associate Technical Director (Lean), COWI, RMCH@cowi.com and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0002-3377-7057 }, abstract={Project teams make several decisions while designing and building construction projects impacting customer value. Most decisions are made without deliberate attention and based on the present individual’s knowledge and experience in order to comply with an often unrealistic schedule. However, some decisions require deliberate considerations and cross-disciplinary review. What might seem insignificant for one discipline might have a huge impact in other parts of the scheme. We claim that values (beliefs) impact decisions and thereby the value (outcome). This paper explores how Choosing by Advantages (CBA) supports the making of deliberate decisions based on values and thereby helps to deliver value for a project. Based on a literature review, this paper will discuss p }, author_keywords={Choosing by Advantages (CBA), decision-making, value, values }, address={Berkeley, California, USA }, issn={2309-0979 }, publisher={ }, language={English}, document_type={Conference Paper}, source={IGLC}, }