TY  - CONF
TI  - The Impact of Implementing a System Approach to Quality: A General Contractor Case Study
C1  - Lima, Peru
C3  - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC)
SP  - 893
EP  - 902
PY  - 2021
DO  - 10.24928/2021/0193
AU  - Gordon, Elizabeth
AU  - Rawlinson, Keila
AU  - Eldamnhoury, Ebrahim
AU  - Marosszeky, Marton
AU  - Reed, Dean
AD  - Quality Leader, DPR Construction, San Francisco, CA 94111, USA, +1 650 339-9588, ElizabethG@dpr.com, orcid.org/0000-0001-8165-0459
AD  - Operations Data Analyst, DPR Construction, Denver, CO 80112, USA, +1 303 349-083, KeilaR@dpr.com, orcid.org/0000-0001-9718-5483
AD  - Business Process Analyst, DPR Construction, San Francisco, CA 94111, USA, +1 650 474 9057, Ebrahime@dpr.com, orcid.org/0000-0001-7980-1246
AD  - Managing Director, Marosszeky Associates P.L., Mandalong NSW 2264, Australia, marton@marosszekyassociates.com, orcid.org/0000-0002-5774-126X
AD  - Owner and Consultant, Capability-Building, Santa Cruz, CA 95060, USA, Dean@deansreed.com,  orcid.org/0000-0002-2916-8558
AB  - This paper introduces a novel General Contractor approach to quality management called the Systems Approach to Quality (SAQ), which shares the Behavior-Based Quality (BBQ) concern for individual initiative and responsibility, and Quality Function Deployment (QFD) principles. Building on that previous work, this paper investigates the quantitative and cultural impacts of implementing a company’s SAQ approach in its construction projects across the U.S. To do so, the authors examine lagging indicators of various performance areas including cost, schedule, quality, safety, and changes for a group of projects that implemented the SAQ approach and compare them to another group of projects that did not. The hypothesis under investigation is that SAQ implementation in projects improves performance across a range of critical indicators. Furthermore, the study compares project culture in projects where SAQ was implemented to those where it was not using Quinn’s Competing Values Framework (CVF). The early results from this work indicate that the implementation of an approach such as SAQ leads to significant financial and non-cost benefits including improved collaboration. 
KW  - Action learning
KW  - complexity
KW  - process
KW  - waste
KW  - collaboration
KW  - trust
KW  - system approach
KW  - quality function deployment (QFD)
KW  - performance metrics
KW  - quinn competing values.
PB  - 
T2  - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC)
DA  - 2021/07/14
CY  - Lima, Peru
L1  - http://iglc.net/Papers/Details/1930/pdf
L2  - http://iglc.net/Papers/Details/1930
N1  - Export Date: 24 April 2024
DB  - IGLC.net
DP  - IGLC
LA  - English
ER  -