TY  - CONF
TI  - Making People Performance Visible: Connecting Socio-Emotional Competencies and Lean Project Indicators
C1  - Singapore, Singapore
C3  - Proceedings of the 34th Annual Conference of the International Group for Lean Construction (IGLC 34)
SP  - 980
EP  - 991
PY  - 2026
DO  - 10.24928/2026/0133
AU  - Millón, Gabriel
AU  - Alvarado-Barriga, Gabriela
AU  - Atencio, Edison
AU  - Herrera, Rodrigo F.
AD  - Civil Engineering, School of Civil Engineering, Pontificia Universidad Católica de Valparaíso, Valparaíso, Chile, gabriel.millon.p@mail.pucv.cl
AD  - PhD. Student, School of Engineering, Universidad de Castilla-La Mancha, Ciudad Real, Spain, GabrielaAlejandra.Alvarado1@alu.uclm.es,  https://orcid.org/0009-0004-3024-7183
AD  - Associate Professor, School of Civil Engineering, Pontificia Universidad Católica de Valparaíso, Valparaíso, Chile, edison.atencio@pucv.cl, https://orcid.org/0000-0002-2679-5839
AD  - Associate Professor, School of Civil Engineering, Pontificia Universidad Católica de Valparaíso, Valpraíso, Chile, rodrigo.herrera@pucv.cl, https://orcid.org/0000-0002-2679-5839
ED  - Hamzeh, Farook
ED  - Poshdar, Mani
ED  - Garcia-Lopez,, Nelly P.
AB  - Lean Construction emphasizes the central role of people in achieving reliable workflows and continuous improvement; however, the evaluation of people's performance is poorly operationalized in practice. While socio-emotional competencies such as communication, collaboration, and problem-solving are widely recognized as critical, they are rarely connected to the performance indicators routinely used in Lean project control. This study addresses this gap by proposing a capability–metric linkage framework that connects socio-emotional competencies of Architecture, Engineering, and Construction professionals with commonly used Lean project indicators. Using a constructive research approach, the study combines a structured literature review, comparative analysis of human capability models, and expert-based validation. A set of prioritized socio-emotional competencies is identified and systematically linked to Lean indicators, including PPC, RNCs, Requests for Information, and rework. The results demonstrate that existing Lean metrics can provide diagnostic signals of people's performance under specific conditions when appropriate traceability conditions are met. The proposed framework contributes theoretically by strengthening the socio-technical interpretation of Lean Construction and practically by supporting evidence-informed diagnosis of people's performance without introducing new measurement systems.
KW  - Lean Construction
KW  - Design Science
KW  - collaboration
KW  - commitment
KW  - promise
KW  - reliable promising.
PB  - 
T2  - Proceedings of the 34th Annual Conference of the International Group for Lean Construction (IGLC 34)
DA  - 2026/06/22
CY  - Singapore, Singapore
L1  - http://iglc.net/Papers/Details/2458/pdf
L2  - http://iglc.net/Papers/Details/2458
N1  - Export Date: 19 June 2026
DB  - IGLC.net
DP  - IGLC
LA  - English
ER  -