IGLC.net EXPORT DATE: 28 March 2024 @CONFERENCE{Björnfot2013, author={Björnfot, Anders and Bakken, Eskild Narum }, editor={Formoso, Carlos Torres and Tzortzopoulos, Patricia }, title={Quality Function Deployment (OFD) with a Human Touch}, journal={21th Annual Conference of the International Group for Lean Construction}, booktitle={21th Annual Conference of the International Group for Lean Construction}, year={2013}, pages={379-388}, url={http://www.iglc.net/papers/details/879}, affiliation={Associate Professor, Department of Technology, Economy and Management, Gjøvik University College, Norway, anders.bjornfot@hig.no ; Senior lecturer & architect, Department of Technology, Economy and Management, Gjøvik University College, Norway, eskild.bakken@hig.no }, abstract={In the terminology and conceptual approach to human perception of life, there seems to be a gap between the social sciences and the world of engineering. While environmental psychology refers to human experience or needs, the engineer is speaking about technical requirements in a different language. Quality Function Deployment (QFD) can help bridge this gap between customer requirements and technical design alternatives. QFD is a rational tool well suited for the traditional mind-set of engineers, but the structure of the method is also able to contain a holistic approach to human well-being. The hypothesis proposed in this paper is that QFD, as utilized today, fails to adequately consider human well-being. Well-being is used to “measure” life energy; physical, mental, emotional and physical. From literature studied it becomes clear that the failure of QFD in construction is due to a failure to adequately consider human well-being. It is evident that the end user is inadequately defined. Also, QFD applications in construction have an excessive focus on physical/functional solutions pushed by engineers. There is little evidence that the user’s feelings (emotional, mental and spiritual) have any impact on proposed design solutions. }, author_keywords={Quality Function Deployment (QFD), Interior environment, Kansei Engineering. }, address={Fortaleza, Brazil }, issn={2309-0979 }, publisher={ }, language={English}, document_type={Conference Paper}, source={IGLC}, }