IGLC.net EXPORT DATE: 29 March 2024 @CONFERENCE{Saurin2013, author={Saurin, Tarcisio A. and Rooke, John and Koskela, Lauri and Kemmer, Sérgio }, editor={Formoso, Carlos Torres and Tzortzopoulos, Patricia }, title={Guidelines for the Management of Complex Socio Technical Systems}, journal={21th Annual Conference of the International Group for Lean Construction}, booktitle={21th Annual Conference of the International Group for Lean Construction}, year={2013}, pages={13-22}, url={http://www.iglc.net/papers/details/945}, affiliation={Associate Professor, Industrial Engineering and Transportation Department, Federal University of Rio Grande do Sul, Brazil, saurin@ufrgs.br ; Research Fellow, School of the Built Environment, University of Salford, UK, j.rooke@salford.ac.uk ; Professor, School of the Built Environment, University of Salford, l.j.koskela@salford.ac.uk ; PhD student, School of the Built Environment, The University of Salford, S.Kemmer@salford.ac.uk (scholarship granted by CNPq, Brazil) }, abstract={While lean construction supports the management of complexity, a set of guidelines has not yet been articulated and explicitly linked to complex systems theory. In this study, six guidelines for managing complex socio-technical systems (CSS), proposed by the authors of this paper in an earlier work, are adopted as a basis. The guidelines are: (a) design slack; (b) encourage diversity of perspectives when making decisions; (c) anticipate and monitor the impact of small changes; (d) monitor the gap between guideline and practice; (e) give visibility to processes and outcomes; and (f) create an environment that supports resilience. The applicability of the guidelines to construction is illustrated by an exploratory study of a refurbishment project. Also, as the use of the guidelines only makes sense in a CSS, the investigated project is described according to a set of characteristics of complexity. }, author_keywords={Complex systems, socio-technical systems, refurbishment. }, address={Fortaleza, Brazil }, issn={2309-0979 }, publisher={ }, language={English}, document_type={Conference Paper}, source={IGLC}, }