TY - CONF TI - Quality Function Deployment (OFD) with a Human Touch C1 - Fortaleza, Brazil C3 - 21th Annual Conference of the International Group for Lean Construction SP - 379 EP - 388 PY - 2013 AU - Björnfot, Anders AU - Bakken, Eskild Narum AD - Associate Professor, Department of Technology, Economy and Management, Gjøvik University College, Norway, anders.bjornfot@hig.no AD - Senior lecturer & architect, Department of Technology, Economy and Management, Gjøvik University College, Norway, eskild.bakken@hig.no ED - Formoso, Carlos Torres ED - Tzortzopoulos, Patricia AB - In the terminology and conceptual approach to human perception of life, there seems to be a gap between the social sciences and the world of engineering. While environmental psychology refers to human experience or needs, the engineer is speaking about technical requirements in a different language. Quality Function Deployment (QFD) can help bridge this gap between customer requirements and technical design alternatives. QFD is a rational tool well suited for the traditional mind-set of engineers, but the structure of the method is also able to contain a holistic approach to human well-being. The hypothesis proposed in this paper is that QFD, as utilized today, fails to adequately consider human well-being. Well-being is used to “measure” life energy; physical, mental, emotional and physical. From literature studied it becomes clear that the failure of QFD in construction is due to a failure to adequately consider human well-being. It is evident that the end user is inadequately defined. Also, QFD applications in construction have an excessive focus on physical/functional solutions pushed by engineers. There is little evidence that the user’s feelings (emotional, mental and spiritual) have any impact on proposed design solutions. KW - Quality Function Deployment (QFD) KW - Interior environment KW - Kansei Engineering. PB - T2 - 21th Annual Conference of the International Group for Lean Construction DA - 2013/07/31 CY - Fortaleza, Brazil L1 - http://iglc.net/Papers/Details/879/pdf L2 - http://iglc.net/Papers/Details/879 N1 - Export Date: 28 March 2024 DB - IGLC.net DP - IGLC LA - English ER -