@inproceedings{Umstot2014_1050,
  author = {Umstot, David and Fauchier, Dan and Alves, Thaís da C. L.},
  editor = {Kalsaas, Bo Terje and Koskela, Lauri and Saurin, Tarcisio Abreu},
  title = {Metrics of Public Owner Success in Lean Design, Construction, and Facilities Operations and Maintenance},
  booktitle = {22nd Annual Conference of the International Group for Lean Construction},
  year = {2014},
  pages = {1495--1506},
  address = {Oslo, Norway},
  issn = {2309-0979},
  url = {https://www.iglc.net/papers/details/1050},
  abstract = {The design and construction industry is hungry for metrics and proof of concept for Lean in the public sector. San Diego (California) Community College District has completed two-thirds of a US$1.6 Billion capital improvement program (2002-2019) during which – at the one quarter complete stage in 2008 – Lean design and construction principles and practices were introduced, thus offering a pre- and post- Lean comparative opportunity. Contemporaneously, the Facilities Management department also launched a Lean initiative. This paper identifies some key owner metrics to measure the value of identified Lean principles and tools, examines the comparison of various pre- and post-Lean metrics, analyzes these in relation to value- creation and waste-reduction, and analyzes how these metrics are associated with core Lean principles as identified in prior literature. These design, construction, and operations/maintenance functions influenced each other during the study period (2008-2013) and this paper offers some insights into the value of Lean to the design, construction and maintenance process for public agencies.},
  keywords = {Lean in Public Sector (LIPS), indicators, Lean metrics, education sector.},
}