TY  - CONF
TI  - Evaluation of Customer Value by Building Owners in the Construction Process
AU  - Dlouhy, Janosch
AU  - Wans, Stephan
AU  - Haghsheno, Shervin
AD  - Research Fellow, Karlsruhe Institute of Technology, Germany, +49-721-608-42168, janosch.dlouhy@kit.edu
AD  - M.Sc. Student, Karlsruhe Institute of Technology, Germany, +49-163-249-7705, stephan.wans@alumni.kit.edu
AD  - Professor, Karlsruhe Institute of Technology, Germany, +49-721-608-42646, shervin.haghsheno@kit.edu
PY  - 2018
DA  - 2018/07/18
T2  - 26th Annual Conference of the International Group for Lean Construction
C3  - 26th Annual Conference of the International Group for Lean Construction
CY  - Chennai, India
SP  - 199
EP  - 208
DO  - 10.24928/2018/0393
SN  - 2309-0979 (ISSN)
AB  - Lean Construction is mainly linked to the creation of value for the client/customer. Rarely do construction publications address methods or models to understand, determine, or define the core concept of this value. This paper gives an overview of existing approaches outside the construction sector and their applicability to the construction process is analyzed. The Means-End Model – widely used in scientific customer studies outside the Lean Construction context – is then investigated further and the Customer Value in the construction process is structured according to it.
KW  - Value
KW  - Customer
KW  - Client
KW  - Building Owner
KW  - Value Management
KW  - Means-End Model.
L1  - https://www.iglc.net/papers/details/1542/pdf
UR  - https://www.iglc.net/papers/details/1542
DB  - IGLC.net
LA  - English
N1  - Export date: 04 October 2026
ER  -