TY  - CONF
TI  - Using Storytelling to Understand a Company´s Lean Journey
AU  - Mourão, Carlos Alexandre M. do A.
AU  - Filho, Antonio N. de Miranda
AU  - Nogueira, Rebeca Nara
AU  - Neto, José de P. Barros
AU  - Costa, Jorge Moreira da
AD  - PhD Candidate, Civ. Eng. M.Sc., Fac. of Engin., Univ. of Porto, Technical Director, C. Rolim  Engenharia, Fortaleza/Bazil, alexandre@crolim.com.br, orcid.org/0000-0001-9711-970X
AD  - Civil Engineer, Ph.D., CEO, Construtora Santo Amaro Ltda., Fortaleza, Ceará, Brazil,  anmirandaf@yahoo.com.br, orcid.org/0000-0001-8107-5159
AD  - M.Sc. Candidate, Fed. Univ. of Ceará, rebecanara@alu.ufc.br, orcid.org/0000-0002-4423-500X
AD  - Professor, Dept. of Acad. and Technol. Integ., Fed. Univ. of Ceará, Fortaleza/Brazil, jpbarros@ufc.br,  orcid.org/0000-0001-5131-4593
AD  - Assoc. Professor, Faculty of Engineering, University of Porto, Portugal, jmfcosta@fe.up.pt,  orcid.org/0000-0002-7128-2952
PY  - 2021
DA  - 2021/07/14
T2  - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC)
C3  - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC)
CY  - Lima, Peru
SP  - 423
EP  - 432
DO  - 10.24928/2021/0140
AB  - Lean implementation has become a recurring topic in literature. Scholars have studied lean tools, implementation barriers and proposed strategies, audit tools, and maturity models to overcome such barriers. However, despite the importance of these methods, over the years, researchers have realized that "best practices" emerge from a combination of contextual factors and coherent strategic choices affecting workforce management, supplier relationship, and other "soft" factors. Therefore, through exploratory research structured according to business storytelling fundamentals, the authors describe a company's lean journey along a timeline to provide an overview to understand the strategic choices and even the underlying rationale aligning strategic, tactical, and operational level decision-making. Findings suggest that lean implementation is a never ending journey, which requires organization-wide changes for achieving success. Furthermore, strategic choices enhancing organizational stability and predictability seem to have played a crucial role in the company's success in lean implementation, knowledge retention, and capability development.
KW  - Lean implementation
KW  - organizational stability
KW  - strategic choices
KW  - business storytelling.
L1  - https://www.iglc.net/papers/details/1860/pdf
UR  - https://www.iglc.net/papers/details/1860
DB  - IGLC.net
LA  - English
N1  - Export date: 04 October 2026
ER  -