TY - CONF TI - Assessing Impact of Organizational Change for a Systems Approach to Quality AU - Gordon, Elizabeth AU - Rawlinson, Keila AU - Reed, Dean AD - Quality Leader, DPR Construction, San Francisco, CA 94111, USA, +1 650 339-9588, elizabethg@dpr.com, orcid.org/0000-0001-8165-0459 AD - Operations Data Business Analyst, DPR Construction, Denver, CO 80112, USA, +1 303 349-0831, keilar@dpr.com, orcid.org/0000-0001-9718-5483 AD - Owner and Consultant, Capability-Building, Santa Cruz, CA 95060, USA, +1 650 207-3486, dean@deansreed.com, orcid.org/0000-0002-2916-8558 PY - 2021 DA - 2021/07/14 T2 - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC) C3 - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC) CY - Lima, Peru SP - 524 EP - 533 DO - 10.24928/2021/0207 AB - This paper explains what leaders of a change initiative for a new systems approach to Quality did and how they assessed the impact of their work within a large US construction management and general contracting company. All three of the authors were engaged directly or indirectly in the initiative. The research question is to understand what the organizational change agents did to measure the impact of the work contemporaneously and overall. The ideas of three well-known organizational change thought leaders influenced the work of these agents. This paper describes the iterative development of the change initiative over seven years and how leaders used data in combination with participant feedback to assess the impact of the work. Key findings are: the systems approach to Quality was applicable in all five of the organization’s core markets, and onethird of all projects by revenue in the five years of data studied attempted to implement the approach KW - Organizational change KW - quality KW - capability KW - data KW - impact L1 - https://www.iglc.net/papers/details/1891/pdf UR - https://www.iglc.net/papers/details/1891 DB - IGLC.net LA - English N1 - Export date: 04 October 2026 ER -