TY  - CONF
TI  - Lean Reflection Practices and Organizational Knowledge Management: A General Contractor Case Study
AU  - Gordon, Elizabeth
AU  - Rawlinson, Keila
AU  - Dabhade, Neha
AU  - Reed, Dean
AD  - Quality Leader, DPR Construction, San Francisco, CA 94111, USA, ElizabethG@dpr.com, orcid.org/0000-0001-8165-0459
AD  - Operations Business Analyst, DPR Construction, Denver, CO 80112, USA, KeilaR@dpr.com, orcid.org/0000-0001-9718-5483
AD  - Project Engineer, vConsruct Private Limited, Pune, MH 411028, India, nehad@vconstruct.in, orcid.org/0000-0002-6453-6096
AD  - Owner and Consultant, Capability-Building, Santa Cruz, CA USA, Dean@deansreed.com, orcid.org/0000-0002-2916-8558
ED  - Costa, Dayana Bastos
ED  - Drevland, Frode
ED  - Florez-Perez, Laura
PY  - 2024
DA  - 2024/07/01
T2  - Proceedings of the 32nd Annual Conference of the International Group for Lean Construction (IGLC 32)
C3  - Proceedings of the 32nd Annual Conference of the International Group for Lean Construction (IGLC 32)
CY  - Auckland, New Zealand
SP  - 572
EP  - 582
DO  - 10.24928/2024/0201
SN  - 2789-0015 (ISSN)
AB  - This paper is the sixth in a series discussing the transition of a self-performing general contractor (GC) towards early systems of measurable collaboration to achieve more reliable outcomes. This approach, known as a Systems Approach to Quality (SAQ), enhanced project performance and team culture. This paper investigates the impact of the Monday Quality Calls (MQC) initiated by the Quality Leadership Team (QLT) in 2015 as a forum for reflection, learning, and collaborative tacit knowledge sharing to build SAQ competencies and support organizational change efforts. The research aims to understand the characteristics of the MQC portfolio, evaluate the influence of the QLT, and assess trends in content development over seven years. Findings reveal the MQC's representation of the GC's work and highlight opportunities to enhance geographic and role diversity in participation to support further organizational efforts. Moreover, the paper underscores the value of the MQC as a multi-modal knowledge-sharing platform, facilitating team coaching, onboarding, and refining organizational strategies and processes. The study proposes future research and advocates for similar metrics tracking and knowledge-sharing initiatives in the industry. Ultimately, this paper contributes to refining organizational approaches to quality management and fostering collaborative learning in the Architecture Engineering Construction industry.
KW  - Systems Approach to Quality (SAQ)
KW  - Knowledge Management
KW  - Capability-building
KW  - Organizational Change
KW  - Action Learning Research
L1  - https://www.iglc.net/papers/details/2235/pdf
UR  - https://www.iglc.net/papers/details/2235
DB  - IGLC.net
LA  - English
N1  - Export date: 04 October 2026
ER  -