https://doi.org/10.24928/2023/0156

Features of a Behavior-Based Quality System (BBQS)

Sulyn Gomez¹, Semich Chousein², Iris D. Tommelein³, Glenn Ballard⁴, Ralph Romayor⁵, Michelle Diaz⁶, Paz Arroyo⁷ & Safak Tekin⁸

¹Ph.D. Candidate, Civil and Envir. Eng. Dept. and Project Production Systems Laboratory (P2SL), University of California, Berkeley, CA, USA, [email protected], orcid.org/0000-0003-2367-9880
²Project Manager, DPR Construction, San Francisco, CA, USA, [email protected], orcid.org/0000-0002- 7782-7132
³Prof., Civil and Envir. Engrg. Dept., Director, Project Production Systems Laboratory (P2SL), Univ. of California, Berkeley, CA, USA, [email protected], orcid.org/0000-0002-9941-6596
⁴Research Associate, Project Production Systems Laboratory (P2SL), University of California, Berkeley, CA, USA, [email protected], orcid.org/0000-0002-0948-8861
⁵Quality Leader Bay Area, DPR Construction, San Francisco, CA, USA, [email protected] , orcid.org/0000- 0001-8724-7636
⁶Student, National University of Engineering, Lima, Peru, [email protected], orcid.org/0000-0002-7711-1695
⁷Quality Leader, DPR Construction, San Francisco, CA, USA, [email protected], orcid.org/0000-0002-8098- 8172
⁸Assistant Superintendent, DPR Construction, San Francisco, CA, USA, [email protected], orcid.org/0000- 0001-9864-3984

Abstract

Meeting quality expectations is vital to the successful delivery of construction projects. Still, the levels of quality achieved in practice are often unsatisfactory, resulting in rework or acceptance of poor work, and impacting the project cost, schedule, safety, team morale, reputation of the organizations and individuals involved in the project, and overall customer satisfaction. Quality management research has relied on statistical process control, tolerances, and standards development. In the last years, though, attention has been shifting towards theoretical and philosophical foundations of quality, and the role people play in planning to define quality expectations and achieving them. The contribution to knowledge of this paper is to expand on the literature on Behavior-Based Quality (BBQ) by introducing the BehaviorBased Quality System (BBQS) and presenting some of its features. We present theoretical foundations of this system and illustrate some of its features through a case study. The purpose of this paper is twofold, (1) to promote more systemic thinking about the management of quality, and (2) to present features of a system that supports such thinking.

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Reference

Gomez, S. , Chousein, S. , Tommelein, I. D. , Ballard, G. , Romayor, R. , Diaz, M. , Arroyo, P. & Tekin, S. 2023. Features of a Behavior-Based Quality System (BBQS), Proceedings of the 31st Annual Conference of the International Group for Lean Construction (IGLC31) , 399-411. doi.org/10.24928/2023/0156

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