https://doi.org/10.24928/2020/0093

Does Your Decision-Making Process Protect Customer Value?

Annett Schöttle1, Paz Arroyo2 & Randi Christensen3

1Senior Consultant, Refine Projects AG, Schelmenwasenstraße 34, 70567 Stuttgart, Germany, +4915156561529, [email protected] and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0001-6001-7320
2Quality Leader, DPR, San Francisco, CA, [email protected], and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0002-8098-8172
3Associate Technical Director (Lean), COWI, [email protected] and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0002-3377-7057

Abstract

Project teams make several decisions while designing and building construction projects impacting customer value. Most decisions are made without deliberate attention and based on the present individual’s knowledge and experience in order to comply with an often unrealistic schedule. However, some decisions require deliberate considerations and cross-disciplinary review. What might seem insignificant for one discipline might have a huge impact in other parts of the scheme. We claim that values (beliefs) impact decisions and thereby the value (outcome). This paper explores how Choosing by Advantages (CBA) supports the making of deliberate decisions based on values and thereby helps to deliver value for a project. Based on a literature review, this paper will discuss p

Keywords

Choosing by Advantages (CBA), decision-making, value, values

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Reference

Schöttle, A. , Arroyo, P. & Christensen, R. 2020, 'Does Your Decision-Making Process Protect Customer Value?' In:, Proc. 28th Annual Conference of the International Group for Lean Construction (IGLC). Berkeley, California, USA, 6-10 Jul 2020. pp 49-58

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