IGLC 28 · Berkeley, California, USA · 2020
Does Your Decision-Making Process Protect Customer Value?
- Senior Consultant, Refine Projects AG, Schelmenwasenstraße 34, 70567 Stuttgart, Germany, +4915156561529, annett.schoettle@refine.team and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0001-6001-7320
- Quality Leader, DPR, San Francisco, CA, PazA@dpr.com, and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0002-8098-8172
- Associate Technical Director (Lean), COWI, RMCH@cowi.com and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0002-3377-7057
https://doi.org/10.24928/2020/0093
Abstract
Project teams make several decisions while designing and building construction projects impacting customer value. Most decisions are made without deliberate attention and based on the present individual’s knowledge and experience in order to comply with an often unrealistic schedule. However, some decisions require deliberate considerations and cross-disciplinary review. What might seem insignificant for one discipline might have a huge impact in other parts of the scheme. We claim that values (beliefs) impact decisions and thereby the value (outcome). This paper explores how Choosing by Advantages (CBA) supports the making of deliberate decisions based on values and thereby helps to deliver value for a project. Based on a literature review, this paper will discuss p
Keywords
- Choosing by Advantages (CBA)
- decision-making
- value
- values
Cite this paper
APA 7th edition
Schöttle, A., Arroyo, P., & Christensen, R. (2020). Does Your Decision-Making Process Protect Customer Value? In Proc. 28th Annual Conference of the International Group for Lean Construction (IGLC) (pp. 49–58). https://doi.org/10.24928/2020/0093
Shortened reference for IGLC papers
Schöttle, A., Arroyo, P., & Christensen, R. (2020). Does Your Decision-Making Process Protect Customer Value? IGLC28. https://doi.org/10.24928/2020/0093