34th Annual Conference of the International Group for Lean Construction (IGLC 34) - Singapore, Singapore - 2026

https://doi.org/10.24928/2026/0133

Making People Performance Visible: Connecting Socio-Emotional Competencies and Lean Project Indicators

Gabriel Millón1, Gabriela Alvarado-Barriga2, Edison Atencio3 & Rodrigo F. Herrera4

1Civil Engineering, School of Civil Engineering, Pontificia Universidad Católica de Valparaíso, Valparaíso, Chile, [email protected]
2PhD. Student, School of Engineering, Universidad de Castilla-La Mancha, Ciudad Real, Spain, [email protected], https://orcid.org/0009-0004-3024-7183
3Associate Professor, School of Civil Engineering, Pontificia Universidad Católica de Valparaíso, Valparaíso, Chile, [email protected], https://orcid.org/0000-0002-2679-5839
4Associate Professor, School of Civil Engineering, Pontificia Universidad Católica de Valparaíso, Valpraíso, Chile, [email protected], https://orcid.org/0000-0002-2679-5839

Abstract

Lean Construction emphasizes the central role of people in achieving reliable workflows and continuous improvement; however, the evaluation of people's performance is poorly operationalized in practice. While socio-emotional competencies such as communication, collaboration, and problem-solving are widely recognized as critical, they are rarely connected to the performance indicators routinely used in Lean project control. This study addresses this gap by proposing a capability–metric linkage framework that connects socio-emotional competencies of Architecture, Engineering, and Construction professionals with commonly used Lean project indicators. Using a constructive research approach, the study combines a structured literature review, comparative analysis of human capability models, and expert-based validation. A set of prioritized socio-emotional competencies is identified and systematically linked to Lean indicators, including PPC, RNCs, Requests for Information, and rework. The results demonstrate that existing Lean metrics can provide diagnostic signals of people's performance under specific conditions when appropriate traceability conditions are met. The proposed framework contributes theoretically by strengthening the socio-technical interpretation of Lean Construction and practically by supporting evidence-informed diagnosis of people's performance without introducing new measurement systems.

Keywords

Lean Construction, Design Science, collaboration, commitment, promise, reliable promising.

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Reference in APA 7th edition format:

Millón, G., Alvarado-Barriga, G., Atencio, E. & Herrera, R. F.. (2026). Making People Performance Visible: Connecting Socio-Emotional Competencies and Lean Project Indicators. In Hamzeh, F., Poshdar, M., & Garcia-Lopez,, N. P. (Eds.), Proceedings of the 34th Annual Conference of the International Group for Lean Construction (IGLC 34) (pp. 980–991). https://doi.org/10.24928/2026/0133

Shortened reference for use in IGLC papers:

Millón, G., Alvarado-Barriga, G., Atencio, E. & Herrera, R. F.. (2026). Making People Performance Visible: Connecting Socio-Emotional Competencies and Lean Project Indicators. IGLC34. https://doi.org/10.24928/2026/0133

 

Founded in 1993, the IGLC is an international network of researchers from practice and academia in architecture, engineering, and construction (AEC) who feel that the practice, education, and research of the AEC industry have to be radically renewed in order to respond to the global challenges ahead.

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